Frequently Asked Questions
If your question isn’t listed here, reach out via our contact page—we’re happy to help.
Are your courses beginner friendly?
Yes. We provide step-by-step checklists, safety notes, and starter recipes. Advanced courses build on core skills, but our catalog clearly labels levels.
Do you guarantee specific skin results?
No. We avoid medical claims. Our focus is on safe craft methods and formulation literacy, not medical outcomes.
What equipment do I need to start?
Basic gear: accurate scale, immersion blender, heat-safe containers, thermometer, silicone mold, gloves, eye protection, and ventilation. Our fundamentals course includes a full checklist.
How long will I have access to a purchased course?
You receive ongoing access as long as the course is offered on our platform. If we retire a course, we will provide reasonable notice.
Do you offer refunds?
Yes. We offer a 14-day refund window for eligible purchases. See our Terms for details.
Are essential oils safer than fragrance oils?
Not inherently. Both require responsible usage rates and awareness of allergens. We teach safe ranges and test for acceleration and discoloration.
Do you provide certificates?
We provide completion badges and printable records you can include in your portfolio. These are not academic credits.
Can I use your recipes for sales?
Yes, you may use techniques and recipe structures for your business. Please do not redistribute course materials directly.